FAQs

Got a question you think Sport Waikato might be able to help with? Check out our Frequently Asked Questions below or Contact Us if you can't find what you need here.

What is a Green Perscription (GRx)?

A GRx is a written prescription from your doctor or nurse about making some lifestyle changes that will improve your overall health. The Active& Well tem at Sport Waikato provide the service to all GR x clients.You are also welcome to refer yourself on to a Green Prescription by entering your details on the Sport Waikato Active & Well page or phone 07 858 5388 and speak to one of our team members.
Our team will support you by:

  • Scheduling a meeting with one of our friendly coordinators
  • Be available to support by telephone or emails
  • Run workshops that may involve working in a small groups
  • Provide you wil resources

What can the Active & Well team do for me?

  • Work with you to set realistic goals
  • Help you overcome barriers and challenges to being active
  • Healthy eating on a budget
  • Ideas for being active at home and with the family
  • General information about healthy eating and physical activity
  • Helping you link up with cheap physical activity options in your area
What we dont do....
  • Active & Well doesn't provide a free membership to a gym or swimming pool
  • Active & Well is not a babysitting service for young children
  • Active & Well is not a personal training service
  • Active & Well doesn't arrange and set a prescribed diet

How do I get my child involved in sport?

Our Community Sport Team will be able to put you in touch with the relevant sporting body. Give us a call and we can give you their contact details to get in touch. Or check out our Be Active page for lots of clubs, classes and activities in your area.

How do I join a club?

Our Community Sport Team will be able to put you in touch with the relevant sporting club. Give us a call and we can give you their contact details to get in touch. Or check out our Be Active page for lots of clubs, classes and activities in your area.

Do you run events?

We support many community events within the Waikato region - and encourage participation in a variety of events throughout the districts. Some local events we are already affiliated with. Please give us a call if you have any questions about community events being run and supported by Sport Waikato in your district. Check out the calendar to see what events are happening in your district. 

How do I find information on Holiday Programmes?

Please check out the Sport Waikato calendar for more information on holiday programmes and events. 

Do you sponsor sports people or teams?

Sport Waikato is a charitable trust so unfortunately we do not have the ability to sponsor specific sports people or teams financially. 

Do you provide prizes or merchandise?

Unfotunately being a charitable trust we are unable to provide prizes or merchandise as giveaways. 

How can I access funding?

There are a number of organistions you can contact for more information:
Fund view 
Sport Funder 
NZ Community Trust 
Lion Foundation 
Trust Waikato 
NZ Lotteries & Grants 
Pub Charities

How do I make a complaint?

Introduction          
At Sport Waikato we pride ourselves in the delivery of high quality service to all staff and members of the public. However, if you are concerned about a service you received or feel your rights have not been met, it is important that you tell us by making a complaint. Making a complaint may help to prevent a similar thing happening to someone else and may lead to an overall improved service.

All official complaints will be taken seriously and will be thoroughly investigated. Our commitment is that if any part of our service offering has been found to be below the high standards we hold ourselves to, we will put matters right and provide you with an explanation and apology.
 
How to make a complaint
If there is a problem with any of our services, please raise your concerns promptly by lodging your complaint under the ‘Contact Us’ section on our website or by calling our People Capability Lead, Sandri Killian on 07 858 5388.
 
What to expect
If you make a complaint you can expect:
  • There will be someone you can talk to about your concerns
  • Your concerns will be taken seriously
  • You will be treated with respect. This includes respect for your culture, values and beliefs
  • Your privacy and confidentiality will be respected
  • We will work with you to resolve any concern as quickly as possible
  • You will know the outcome of your complaint
  • Maaori clients, staff and their whaanau will have access to a Maaori advocate to support them during the complaints process
Please be assured that making a complaint will not affect the service or care you receive.
 
What happens after you make a complaint
  1. You will be acknowledged within 24 hours and will be assigned to a relevant manager.
  2. If your complaint is about a specific staff member, your complaint will be sent through to our People Capability Lead (HR).
  3. You may expect a full response from a manager within 15 working days. If it is not possible to respond within that time because of the complexity of the issue, we will let you know when to expect a reply.
  4. We will let you know the outcome of your complaint and the reasons for our decisions.
Complaint resolution
 
The resolution for complaints will be determined on a case by case basis and, depending on the level of complaint, the following resolutions may apply:
  1. Verbal and/or written apology
  2. Our staff undertaking further specific training
  3. Implementation and review of systems to prevent further breaches
 
Other places you can contact about your complaint

If you are not satisfied with the way your complaint has been handled and wish to take it further, you may write to the Chief Executive, who can arrange to have the complaint re-assessed. Please send your letter to the Chief Executive, Sport Waikato, PO Box 46, Hamilton 3240.
 
Alternatively, you may also choose to make a complaint to the Health and Disability service https://www.hdc.org.nz/

Working...