The Operations Manager is responsible for the overall operational leadership, strategic delivery, and sustainable growth of the Club. Working closely with the Committee, this role translates governance-led strategy into effective day-to-day operations, ensures strong people leadership across employees and volunteers, and builds a positive, safe, and athlete-focused club culture that supports long-term growth and wellbeing.
The role provides strong people leadership, ensures regulatory and policy compliance, drives revenue generation beyond membership fees, and strengthens the Club’s presence within the community. As a senior leader, the Operations Manager plays a critical role in supporting athletes, coaches employees, and volunteer wellbeing.
Key Responsibilities
1. Leadership, People & Culture
- Provide strong, values-based leadership to employees and volunteers across recreation and competitive programmes.
- Manage staff and volunteer capability, including induction, development, performance reviews, and ongoing support.
- Develop and maintain club timetables in collaboration with coaching leadership.
- Foster a positive, inclusive, and athlete-focused club culture.
- Support employee, coach, and athlete wellbeing, including mental health and general wellbeing initiatives.
- Provide guidance and support to the lead team, including senior coaches and coordinators.
- Direct parents and caregivers to appropriate senior coaching staff regarding athlete development and progress.
Promote connection with club alumni and celebrate significant club milestones and achievements.
2. Strategy Development & Delivery
- Partner with the committee to support the development and refinement of the Club’s strategic direction.
- Translate strategy into clear operational plans, priorities, and measurable outcomes.
- Monitor progress against strategic objectives and provide monthly reporting to governance.
- Identify opportunities for growth, innovation, and continuous improvement.
3. Policy, Regulatory & Risk Management
- Oversee the development, implementation, and regular review of club policies and procedures.
- Ensure compliance with relevant legislation, regulations, and sporting body requirements.
- Maintain effective risk management practices, including privacy management and data protection.
- Oversee complaint and concern management processes, seeking resolution where possible and escalating to the committee or President when required.
4. Sales, Marketing & Communications
- Develop and implement growth-focused sales and marketing initiatives.
- Oversee the Club’s communications strategy, including internal and external communications.
- Determine, maintain, and coordinate marketing plans and content, working with appropriate partners where required.
- Manage social media presence and community-facing communications to enhance visibility and engagement.
- Generate opportunities for leads to convert into memberships, programmes, or supporter engagement.
5. Grants, Funding, Fundraising & Sponsorship
- Establish and maintain an annual grants funding calendar.
- Work with the committee to determine funding priorities.
- Coordinate funding application requirements and submit grant applications.
- Identify, apply for, and manage grants and funding opportunities.
- Develop and deliver fundraising initiatives and sponsorship partnerships.
- Generate revenue through diversified income streams beyond membership fees.
6. Administrative & HR Management
- Oversee employment and contractor agreements, onboarding, and general HR administration.
- Ensure effective privacy management and confidential handling of personal information.
- Support fair, consistent, and compliant people practices across the Club.
- Maintain accurate records and reporting related to people and operations.
- Support efficient administrative systems that enable smooth day-to-day club operations.
7. External Relationships & Stakeholder Engagement
- Build and maintain strong relationships with external stakeholders, including governing bodies, schools, councils, sponsors, and community partners.
- Represent the Club professionally within the community and at relevant forums.
- Strengthen partnerships that support participation, growth, and sustainability.
8. Events & Operational Delivery
- Provide leadership for club events, including the annual recreation competition, end-of-year display, and other events as required
- Work with competition secretaries and GNZ for endorse and non-endorsed competitions that the club can host on the GNZ calendar.
- Seek growth opportunities for new events as fundraising channels
9. Health & Safety
- Provide overall leadership for health and safety across the Club.
- Ensure systems are in place to maintain safe environments for athletes, staff, volunteers, and visitors.
- Maintain an up-to-date risk register.
- Ensure incidents, hazards, and near-misses are investigated, recorded, and reported appropriately.
- Provide regular health and safety reporting, including incident investigations, to the governing committee.
Skills, Experience & Attributes
Essential
- Proven leadership experience in operations, management, or a similar senior role.
- Strong people leadership skills with the ability to engage employees and volunteers.
- Experience working with or reporting to a governance committee.
- Strong organisational, communication, and relationship-building skills.
- Understanding of health and safety, compliance, and risk management.
Desirable
- Experience in the not-for-profit or sporting sector.
- Experience with grants, fundraising, or sponsorship development.
- Marketing, communications, or community engagement experience.
- Knowledge of employment and privacy obligations.
Other Requirements
- Ability to work flexibly, including evenings and weekends as required for events.
- Commitment to upholding the values and purpose of the Club.
To apply, contact:
President Emma Brookes president@turnandgymnastic.nz